24 by 7
Scalable and adaptable
Continuity and optimal performance
We ensure the continuity and optimal performance of your IT services 24 hours a day, 7 days a week, wherever the underlying IT infrastructure is located; in the cloud, on-premises or a combination of these. Through monitoring and proactive and predictive IT management, we prevent disruptions and monitor and manage the performance, capacity, availability and user experience of your IT end-to-end. The adaptability of the SPS Managed Services means you can choose what suits you best. You decide what we do, what we manage, how quickly we act and when we act. This allows you to outsource all or part of your IT environment and to divide the management tasks between SPS and yourself.
Read everything now about our Managed Services
SPS Managed Services, also known as RES-Q, now has more than 20 years’ experience in monitoring and managing complex IT environments. Read all about it!
Broad and in-depth expertise
SPS manages a large number of differently structured IT environments, including Microsoft and UNIX / Linux servers, storage systems from a multitude of suppliers, databases from Microsoft, Oracle and Progress, network components from Cisco and Juniper and hypervisors from Citrix, VMware and Microsoft. Our areas of expertise include SharePoint, Exchange and many back-up platforms (CommVault Simpana, Symantec Backup Exec, CA ARCserve Backup, HP Data Protector, Tivoli Storage Manager, Double-Take, Dbvisit). We also manage your Microsoft Azure services, Office 365 and Microsoft Enterprise Mobility + Security implementations.
Optimal availability and performance
Proactive management is not enough. Predictive management is needed in order to manage the IT much more effectively. Predictive management uses a lot of data from different sources. They are collected over a longer period. Analyses of these data are intended to schedule management tasks in a timely manner in order to minimise proactive management, thereby optimising the availability and performance of the IT.
Adaptable and scalable
The SPS Managed Services are customisable and scalable in four areas, namely Level, Service Scope, Service Level and Service Window. The different Levels determine the content of our service, the Service Scope determines the IT environment to be managed, the Service Levels are the basis for the SLA and the Service Windows determine when we provide support. You choose the Levels, the Service Scope, Services Levels and Service Windows that best suit you.
You determine what we do
The Levels determine what we do and you can use different Levels for your IT environment. This could include the distinction between a production and OTA environment, in which context you can make separate agreements with us for the production environment and for the OTA environment. You can change the Level at any time or change the Service Scope that belongs to a Level.
You determine what we manage
Using our End User eXperience (EUX) Monitor, we measure the availability and performance of your applications and interactive websites. You will gain insight into the user experience, increase user satisfaction, improve productivity and prevent problems from escalating. The EUX Monitor is suitable for all application types (fat client, VDI, terminal services such as Citrix, browser-based).
You determine how quickly we act
Service Levels include response times, and these can differ for parts of your Service Scope. For example, there is a different Service Level for the production environment than for the OTA environment. Service levels can be adjusted downwards or upwards at any time, including temporarily.
You determine when we act
Service Windows determine when we provide support and can be determined per IT service. Service Windows can always be adjusted, including temporarily. Regardless of the Service Window, monitoring information is collected 24 hours a day, 7 days a week, 365 days a year, so that this information can be used in our diagnoses and analyses.
End-to-end IT management
IT components are part of mostly complex chains of multiple IT components. These influence each other, are dependent on underlying IT components and/or provide a service to the next component up. The SPS Managed Services are based on the use of the Business and IT Service Management software Gensys. This makes possible effective end-to-end IT management.
Cloud and on-premises
If you opt for a (hybrid) cloud solution, an IT service is usually pulled apart, as it were. To gain or maintain insight into that chain, you should not be dependent on your cloud supplier. SPS Managed Services has full insight into the IT services, wherever the underlying infrastructure is located. We manage end-to-end IT services that consist of on-premise IT, cloud solutions or a combination of these.
You can get support 24 hours a day and 7 days a week, or only on Saturdays, or until 22:00 on weekdays, or any other variation you like. Each variant can be determined per IT service. We don’t have any problems with this.
Coffee with Charles?
Charles Koning is head of sales at SPS. He’ll be happy to tell you everything about the SPS Managed services. Perhaps you’d like to meet our experts yourself?