Integrated insight

Grip on IT chains

Also for hybrid

End-to end monitoring

Chain monitoring, chain management, end-to-end IT monitoring and management: these are terms that amount to more or less the same thing. It is about your control of the IT chains, because managing individual IT components is ineffective if the context is not considered.


Integral insight, control over IT chains

Most organisations do currently have an insight into the lowest layers of the infrastructure, from the network to the databases, and a growing number are also able to see the connections between the layers. But insight into the behaviour of, and relations to, the IT services and business services levels is often lacking.

We do not send
any unrequested e-mail.

What are IT chains?

IT chains are made up of various components and services, and together form the complete IT infrastructure. IT components are part of often complex chains of multiple IT components. They affect each other, are dependent on IT components lower in the chain, and/or provide a service to components higher in the chain.

Business services, IT services

When making agreements on the IT services to be delivered, the ‘customer’ perspective is often used. What does the ‘business’ need? So what are the business services? The ‘business’ defines its KPIs for the business services. Business services consist of IT services. The IT organisation sets KPIs for the IT services based on agreements with the ‘business’.

Why end-to-end monitoring?

Since IT components influence each other and depend on each other, it is simply not effective to monitor individual IT components without knowing their relationship with the other parts of the IT infrastructure. By defining IT services, you can perform chain monitoring so that e.g. the impact of a disruption on an IT service is immediately visible.

Also applicable to hybrid chains

If the IT service is ‘disrupted’ because it contains one or more cloud solutions, the chain monitoring must remain fully intact. Monitoring cloud solutions is also a requirement and cloud functions and solutions must be included in the chain.

Integrated insight and management

To gain comprehensive insight, you need a system that monitors the entire IT infrastructure, both on-premise and in the cloud. This overarching system should include end-to-end monitoring, regardless of where the IT infrastructure is located, whether on-premise or in the cloud. The management and monitoring system uses an Active CMDB.

Root cause and impact analysis

Details of the entire IT environment are stored in a CMDB. An Active CMDB always contains the current registration of the IT components and monitors the cohesion of the entire IT infrastructure in real-time. The Active CMDB provides in-depth insight into the dependencies, so that a root cause analysis and an impact analysis can be generated quickly and reliably.

Active CMDB in Gensys

The Gensys Business and IT Service Management solution has an Active CMDB. The Active CMDB contains all the relationships between IT components up to the business service level, as well as detailed information on the IT components themselves. The Gensys Active CMDB is reliable and essential for supply chain monitoring. SPS Managed Services uses Gensys.

Meer information on Gensys

Coffee with Mark?

Mark van Ginneken is Cloud Account Manager with SPS. He’ll be happy to tell you everything about our Managed Services. Perhaps you’d like to see our experts with your own eyes?